select.field,textarea.field{width:100%;padding:12px 14px;border:1.5px solid var(--line);border-radius:10px;font-size:16px;font-family:inherit;background:#fff}select.field:focus,textarea.field:focus{outline:0;border-color:var(--navy-2)}textarea.field{resize:vertical;min-height:110px}.thread{display:flex;flex-direction:column;gap:10px}.msg{max-width:85%;border-radius:12px;padding:10px 14px;border:1px solid var(--line);background:#fff}.msg.suporte{background:#eef4ff;border-color:#c6d7fb}.msg-head{font-size:12px;color:var(--ink-3);margin-bottom:4px}.msg-body{white-space:pre-wrap;word-break:break-word;font-size:15px}.pill{display:inline-block;font-size:12px;font-weight:700;padding:2px 8px;border-radius:999px;background:#eef1f6;color:var(--ink-2);white-space:nowrap}.pill.delivered{background:#eafaf1;color:#0d5132}.pill.pending{background:#fff8e6;color:#6b4a00}